Order status and tracking

Every paid order in Picsha Prints, Retouch, Posters, Cards, and Books has a status that you move along as the work gets done. Your customer sees it on their order page and gets an email when the order is ready for pickup or has shipped. A Retouch or Posters order with only a digital download has no status; the download is the delivery.

The statuses

• Received. Set when the order is paid.
• In production. You're making it.
• Ready for pickup. It's waiting at your counter.
• Shipped. It's on its way, with a carrier and tracking number.
• Picked up (pickup orders) or Delivered (shipped orders). The order is done.

Every status is offered on every order, so a pickup order that ends up shipped can still be marked Shipped.

Changing the status

On the Orders card, open Change status… in the order's Status column, pick the new status, and click Update. The same control is on the printable order summary, along with when the status last changed.

For Ready for pickup and Shipped, Email the customer is ticked. Untick it to change the status quietly. A customer is only emailed once for each of those steps.

Shipping with tracking

Choosing Shipped asks for a tracking number; paste it from your shipping label. The carrier is detected for USPS, UPS, FedEx, and DHL, and the customer's order page and email link to the carrier's tracking page. For another carrier, choose Other and enter its name and a tracking link.

For orders paid through Stripe, the carrier and tracking number are also added to the payment in your Stripe dashboard.

Lab orders move on their own

• Orders sent to Photogize Lab move to In production once Lab has them. Mark them ready or shipped yourself when they come off your Lab.
• Books on Picsha's lab printing move to In production when the lab starts, and a book the lab ships to the customer is marked Shipped with the lab's tracking number. A book shipped to your counter stays in production until you mark it Ready for pickup.

What your customer sees

Their order page shows a timeline: Received, Being made, then Ready for pickup or Shipped, then Picked up or Delivered, each with its date. The emails come from your store, link to that page, and replies go to your first admin email.

In your records

The CSV export adds the status, shipped date, carrier, and tracking number. See Exporting orders to CSV.

Related: Order alerts and customer confirmations.

Questions? help@graphx.com