Every order has a printable summary page: a work list you can print and put with the job. There is also a simple one-page receipt for the customer.
Opening it
Click any order on the Orders card of the admin page, or follow the link in the new-order email.
What is on it
- Customer. Name and the email or phone number they entered.
- Delivery. Pickup, or the shipping address and rate the customer chose.
- Every line with its size and quantity, and a thumbnail, grouped by product. In Retouch and Posters each print sits under its own heading, with its mounting, mat, or frame beneath it.
- The money. Product total, any coupon, shipping, sales tax, the platform fee, and your share.
- The files. Print files, the zip, the print list, the PDF, or the restored image, depending on the product.
- The status. Where the order stands and when it last changed, with Change status… to move it along. See Order status and tracking.
Print detailed prints the whole page to put with the job. The files themselves download from the order page once the order is paid.
Printing a receipt for the customer
The order summary is your work list. It shows your share and the platform fee, and a big Prints order runs to several pages of thumbnails. To give the customer a receipt, click Simple receipt at the top of the order instead. It opens a one-page receipt with:
- your store name and logo, the order number, and the date paid
- the customer and how the order is delivered
- one line per product with the quantity, the price each, and the amount (in Prints, all the photos of one size share a line, for example "4×6″ prints · 29 photos")
- any coupon or store minimum, shipping, sales tax, and the total paid
There are no thumbnails, files, or fee details on it. Click Print receipt to print it. An order that hasn't been paid yet prints as an Invoice with the total due.
What each product delivers
| Product | Files on a paid order |
|---|---|
| Retouch | the full-resolution restored image (Download restored file) |
| Posters | the full-resolution poster (Download poster file) |
| Prints | lab-ready files grouped by print size, a zip for each size and one for the whole order, and a printable print list |
| Cards | one multipage PDF, a JPEG per side, and the order summary with the card front |
| Books | a print-ready PDF at 300 dpi, or the lab status if your store uses lab printing |
Shipping orders without an address
A free order (a coupon or your test code) never reaches the payment page, so no address is collected and the summary shows address needed. Paid shipping orders always carry the address.
Photogize Lab orders
If your store sends orders to Photogize Lab (any product, including Books), the summary also shows a Photogize Lab panel with the Lab status, the Lab order number, and buttons to retry, refresh, or cancel at Lab. See Sending orders to Photogize Lab.
Lab-printed Books
For lab-printed stores the summary also shows the lab status, tracking, and the lab cost. See Books lab printing.
Related: Order alerts and customer confirmations.
Questions? help@graphx.com
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