Orders can be tidied away in two ways, and which one is available depends on whether money changed hands.
Archiving
An order paid through Stripe can be archived but not deleted. It is the record behind a real charge and a real payout, so it stays in your store's history and in the CSV export. Archive an order once the work is done and handed over to keep the Orders card short.
Deleting
Test and abandoned orders can be deleted. That includes orders placed with your test code or a 100% coupon, and orders a customer started but never paid.
Deleting is permanent.
If the order was already sent to a lab (Photogize Lab, or Picsha's lab partner for Books), deleting it cancels it at the lab first, so it is not printed. If the lab cannot cancel it, for example because printing has started, the order is not deleted and you can archive it instead.
Which orders to keep
Keep anything a customer might ask about, anything you may need for a refund request, and anything with sales tax on it. Archiving keeps all of that while getting it out of the way.
Orders across products
Archiving and deleting happen on each product's own admin page. The Picsha page admin at YOURSTORE.picsha.com/admin shows recent orders across all products but does not change them.
Related: Exporting orders to CSV.
Questions? help@graphx.com
Comments
0 comments
Please sign in to leave a comment.