Photo retention: what is kept and for how long

Customer photos are kept only as long as they are needed to produce the work, then deleted automatically. Nothing needs cleaning up, and no customer account is required on any Picsha storefront.

By product

What that means for fulfillment

Download the print files, the PDF, or the restored image while the order is fresh. Once the retention window passes, the thumbnails in your admin page and emails stop loading, and files that depended on the customer's photos are no longer available.

For Books, the layout and print PDF survive the photo deletion, so a reprint of an existing book is always possible.

For Retouch, the customer's uploaded photo and the watermarked preview are deleted 30 days after the upload. The full-resolution restored file is deleted 30 days after the order is paid, so you have a full 30 days to download it for your lab. After that the order shows file expired in your admin, and a customer who bought the download sees the same on their order page. An order left unpaid for more than 30 days can no longer be paid; the customer uploads the photo again.

Posters works the same way: the customer's photo and the watermarked preview go 30 days after upload, and the full-resolution poster file 30 days after payment.

SendThePix photos

Photos a customer sends from their phone for the kiosk are held for three days and then deleted. Once they are brought into an order they follow that product's retention above. See Getting photos in: memory card, USB, or from a phone.

Order records

Order records, customer contact details, and the money on each order are kept as your store's history and remain in the CSV export. See Archiving vs. deleting orders.

Questions? help@graphx.com