Order alerts and customer confirmations – Graphx HelpDesk

Two emails go out the moment an order is paid: one to you, one to your customer.

Your new-order alert

Sent from orders@picsha.com to every address under Admin access on that storefront's admin page. It contains:

the customer's name and contact details;
how they want it delivered: pickup, or the shipping address and rate they chose;
each item with a thumbnail;
the money: total, your share, shipping, and sales tax where they apply;
links to the order and to the printable order summary.

If nobody is receiving alerts, check the Admin access card: an empty list means no one gets them. Also check spam filters for mail from orders@picsha.com.

Your customer's confirmation

Sent in your store's name to the email address the customer entered, with the same items and a link to their order page. If the customer replies, the reply goes to the first email under Admin access. The email's last line names that address, so your customer can see where a reply will go.

A customer who gave only a phone number, and no email, does not receive a confirmation email.

Ready and shipped emails

When you mark an order Ready for pickup or Shipped, your customer gets an email in your store's name, with the carrier and tracking link for a shipped order. You can untick Email the customer when you change the status. See Order status and tracking.

Lab-printed Books orders

If your Books store uses lab printing, the customer receives the shipped email with the lab's tracking number, under your store's name, when the lab ships the book to them. A book shipped to your counter waits for you to mark it Ready for pickup.

Free and test orders

Free orders (a coupon or your test code) send both emails too, so a test order is a good way to see exactly what your customers will receive. See Run a free test order before you go live.

Orders across all your products

Each storefront sends its own alerts. For one list of recent orders across every product you carry, sign in to your Picsha page admin at YOURSTORE.picsha.com/admin.

Questions? help@graphx.com