Refunds

Refunds on Picsha orders are issued centrally by Graphx. You cannot refund from your admin page or from your Stripe dashboard.

How to request one

Write to help@graphx.com with:

• the store (your storefront address);
• the order id, from the order page or the new-order email;
• whether it is a full or partial refund, and the amount if partial;
• a short reason, for our records.

We issue the refund to the customer's original payment method.

What comes back to you

• Full refund. The platform fee on that order is returned to you in full with the refund.
• Partial refund. The proportional share of the fee is returned.

The refunded amount is taken back from your Stripe balance. Card processing costs are Graphx's and never come out of your side.

Lab-printed Books orders

An order at the lab holds for about three hours before going on press, and cancelling inside that window costs nothing. After the lab has printed the book, its cost has already been incurred. Contact us as early as possible on a lab order. See Books lab printing.

Disputes and chargebacks

Graphx is the merchant of record and handles chargebacks. If a dispute is lost, the order is treated as a full refund.

Free orders

An order paid with a 100% coupon has nothing to refund.

Related: How the platform fee and payouts work.

Questions? help@graphx.com