Custom domain: your own web address

Your whole photo shop can be served from a web address you own, such as photos.yourstore.com, with Picsha branding removed. It is one optional add-on, billed monthly, and one address covers every Picsha storefront you have.

What you get

• Your landing page answers at your own address instead of YOURSTORE.picsha.com.
• Each storefront gets its own address under it, such as prints.photos.yourstore.com and retouch.photos.yourstore.com. A storefront you add later is covered automatically.
• Picsha branding is removed from your landing page and every storefront.
• Everything else stays the same, and your picsha.com addresses keep working.

Setting it up

1. Open your shop's admin page at YOURSTORE.picsha.com/admin and find the Custom domain card. Each storefront's own admin page links to it.
2. Subscribe. The card shows the current price, and billing is monthly through Stripe.
3. Enter the address you want, such as photos.yourstore.com. It must be a subdomain of a domain you own, not the domain itself, so your main website stays where it is.
4. The card shows you three DNS records to add at your domain registrar or DNS host. The first one appears within one business day.
5. Graphx finishes the setup once your DNS records are in place and marks the address live.

DNS records

Add all three records exactly as shown. One issues and renews the security certificate, one points your address at your landing page, and the wildcard covers every storefront. Leave all three in place permanently. Removing the certificate record later breaks the certificate renewal, and the site stops working until it is restored.

Not sure how? Send the three records to whoever manages your website; it is a routine change.

After it is live

Print and publish the new address. Emails to your customers link to it too. Signing in to your admin pages stays on your picsha.com addresses.

Billing, card changes, and cancelling

The Manage billing button on the Custom domain card opens Stripe's billing portal for the subscription. That is where you update the card, see invoices, and cancel. You can cancel at any time.

Once the subscription ends, your address stops serving your shop, and Picsha branding returns. Your shop keeps working at its picsha.com addresses, and your orders, prices and payouts do not change. Update anything you printed with the custom address, and you can then remove the three DNS records.

If you only want to change or drop the address while keeping the subscription, use the Remove button under the address on the card, then enter a new one. Removing the address does not cancel billing; use Manage billing for that.

If a payment fails

The card shows a Payment failed notice with a date. Your address keeps working until that date, about two weeks, so you have time to update the card in Manage billing. If the card is not updated by then, the address stops serving until the subscription is paid again.

Questions? help@graphx.com