Delivery on the Store settings card decides how customers get the finished work. It is set per product.
The options
- Pick up in store. The customer collects the work at your counter. No address is collected.
- Ship to the customer. The customer enters an address and picks a shipping rate on the payment page.
- Both. The customer chooses at checkout.
Download-only Retouch orders never ask about delivery; the customer gets the file.
Setting up shipping
For each of up to five flat rates, enter:
- a name the customer will see, such as "Ground" or "Express";
- the price for the whole order;
- a delivery estimate in business days.
Optionally add a free shipping over $X threshold, and list the countries you ship to. Customers outside those countries cannot choose shipping.
Rates are flat per order, not per item or by weight. Price them to cover your packaging and postage for a typical order.
Where the money goes
You keep the shipping charge in full. The platform fee is worked out on the order before shipping is added, and the shipping amount travels to your bank account with the order. Whether shipping is taxed follows your Stripe Tax settings.
Where you see the address
A paid shipping order shows the address and the rate the customer chose on the order page, on the printable order summary, in your new-order email, and in the CSV export.
One exception: a free order (a 100% coupon or your test code) skips the payment page, so no address is collected and the order shows address needed. That only affects free orders.
Books printed by the lab
If your Books store uses lab printing, each shipping rate you offer is mapped to a lab shipping tier, and pickup orders ship to your counter. See Books lab printing.
Questions? help@graphx.com
Comments
0 comments
Please sign in to leave a comment.