Customer contact details and minimum order

Two settings on the Store settings card decide what every order must include before payment.

Customer contact details

Every order collects the customer's name and an email address or phone number before payment, so you can always reach them, even on free, pickup, or kiosk orders. This cannot be turned off.

What you choose is how the phone number is handled:

• Optional. The customer may enter a phone number. Email or phone is required, so a customer can give one or the other.
• Required. The order cannot be placed without a phone number.
• Not asked. The phone field is hidden, and an email address becomes required.

If your counter staff usually call customers when work is ready, choose Required. If you contact customers by email only, Not asked keeps the form shortest.

What the customer enters shows on the order, the order summary, your new-order email, and the CSV export. If the customer pays by card, Stripe's checkout details fill in any gaps but never overwrite what the customer typed on your storefront.

Minimum order

Available on Prints, Cards, and Books. The minimum order is a floor under any order. A small order is topped up to the minimum as its own line on the order, so the customer sees exactly what happened.

Set it if you have a fixed cost per job that a single 4×6 would not cover, or for staff-run programs behind the counter. Leave it blank if you are happy to take an order of any size.

Related

• Delivery: in-store pickup, shipping rates, free-shipping threshold
• Branding: name, tagline, color, logo

Questions? help@graphx.com