Needs attention on the Payments card means Stripe has paused payments on your account until you provide something it is missing. This is the most common support question we get, and it is usually a 2-minute fix.
Why it happens
Stripe verifies every business it pays out to. Sometimes it asks for more after you are already up and running: a document to confirm your identity, a detail about the business, or an updated bank account. Until you provide it, Stripe holds new payments.
What to do
- Open the admin page. The Payments card lists what Stripe wants.
- Click Finish verification with Stripe.
- Complete the steps Stripe shows you.
- Return to the admin page. The card returns to its normal status once Stripe is satisfied. This can be immediate or, for document reviews, take a little longer on Stripe's side.
While it is paused
Your storefront stays open. Do the verification promptly so payouts resume and customers are not affected.
Each product on its own
Stripe is connected separately on each product's admin page, so a Needs attention notice on Prints does not affect Retouch. Check the Payments card on every product you carry.
If it does not clear
If you have completed everything Stripe asked for and the card still says Needs attention after a day, write to help@graphx.com with your store address and we will look at the account with you.
Related: Connecting Stripe and getting paid.
Questions? help@graphx.com
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