Sending orders to Photogize Lab (Prints, Retouch, Posters, Cards, Books)

If your store runs Photogize Lab, Picsha can place paid orders straight into your Lab's harvest queue, next to your kiosk and web orders. Your customer still pays you through Stripe.

It works in Picsha Prints, Retouch, Posters, Cards, Books, and Gifts. Connect each one separately. A Books store that Graphx has switched to Picsha's lab printing does not use Photogize Lab.

Connecting

1. On the admin page, open the Photogize Lab card.
2. Enter the Photogize account your Lab polls (for example graphx100) and its password, then click Connect. Picsha checks them with Photogize and stores the password encrypted.
3. Picsha matches your sizes to Lab products by dimensions. Pick a Lab product for any size it could not match. Sizes without one are hidden from your storefront.

Matching notes:

• Retouch prints fix only the short side, so an 8-inch print can match an 8×10 or an 8×12.
• Posters are 2:3, so a 12-inch poster matches a 12×18.
• Cards match on the printed sheet: 5×7 for a flat card, 10×7 for a folded one.
• Books match on the page size; the cover and every page print on that one product.
• Gifts are not matched by size: pick a Lab product for each gift yourself. A gift without one is not offered for sale.

Copy prices from Lab optionally replaces your web prices with your Lab's.

Pickup locations

Picsha reads the pickup locations from your Lab settings; with two or more, customers choose one at checkout. Click Refresh from Lab after changing them in Lab.

What happens to an order

• Prints go when paid: each photo is a job, cropped to size.
• Retouch and Posters go once the full-resolution file renders. Each print is a job; mounting and framing are listed in the order's special instructions.
• Cards go once the card files render. Each printed side is a job at the exact card size, copies equal to the pack. Jobs are named Front of Card and Back of Card (flat) or Front of Card and Inside of Card (folded); a one-sided card is named after its photo. Sizes whose output is PDF are not sent.
• Books go when paid: the front cover and each page are jobs at the exact page size, named Cover, Page 1, Page 2, and so on.
• Gifts go once the file for the press is written: one job per gift, as a JPEG. The order's special instructions name the blank, the print area and whether the file is mirrored. A gift you have outsourced goes to the vendor instead, not to Lab. See Picsha Gifts.
• Orders with only a digital download are not sent.

Lab receives the order as Submitted, with the customer, delivery, and totals. Finishing options the customer chose — Glossy or Matte, a border, mounting — arrive on the order item in Lab, with any extra cost in the option's name, the same way a Photogize kiosk sends them.

Checking on orders

On the Orders card, an order at Lab shows a quiet line with its Lab order number and Lab's status; Refresh re-reads it and Cancel at Lab stops the harvest without refunding the customer. An order that is waiting or failed shows why, with Retry (resumes the send) and Start over (a fresh album). Deleting an order that is at Lab cancels it there first, or is refused. Files stay downloadable on the order.

Related: The order summary and work list.

Questions? help@graphx.com