Retailer FAQ

Short answers to the questions retailers ask most. Each one links to the full article.

Do I need a password? No. Sign in with your email and a one-time code. The first visit on each product goes through the Sign up link. Signing in for the first time

I have two Picsha products. Why do I have to set things twice? Each product has its own admin page and settings: branding, delivery, Stripe, sales tax, coupons. Keep them matching so your Picsha page looks like one brand. Taglines are the exception: each product keeps its own, and your Picsha page has one too. Branding

Where is the one address to put on my receipts? Your Picsha page, YOURSTORE.picsha.com. It shows a tile for every product you carry. What you get

The Payments card says Needs attention. What now? Stripe wants a piece of verification. Click Finish verification with Stripe; it is usually a 2-minute fix. What "Needs attention" means

When does my money arrive? Stripe pays you directly. The first payout to a new account takes about 7 days; after that, on Stripe's normal schedule. How the platform fee and payouts work

How much does Picsha cost? A percentage of each order that goes down as your monthly sales grow and down again for each product you actively use. No subscription, no setup fee, card processing included. graphx.com/pricing

Do I keep the shipping charge? Yes, in full. It is left out of the fee calculation. Delivery

Can I refund a customer myself? No. Write to help@graphx.com with the order id. The fee on a refunded order comes back to you. Refunds

How do I test my store without paying? Use the private test coupon on your Coupons card. Run a free test order

Why does a test shipping order say "address needed"? Free orders skip the payment page, which is where the address is collected. Paid orders always carry it. Coupons and free orders

Can I sell Retouch prints without selling the download? Yes. Uncheck Offer digital download. The restoration price alone must then be at least $2.99. Retouch pricing

I do not print photo books. Can I still sell them? Yes. Ask us to switch your Books store to lab printing; the lab prints and ships, and its cost comes out of the payout. Books lab printing

How long are customer photos kept? 30 days on Retouch, Prints, Cards, and Posters, 14 days on Books (the layout and PDF are kept for reprints). A Retouch restored file or a poster file is kept 30 days after payment. Photo retention

Can my existing Photogize kiosk run Picsha? Yes. The same PC, touchscreen, and card readers work; Graphx does the setup once per machine. How the kiosk works

How does a kiosk customer pay? On their phone, by scanning a QR code. No payment terminal needed. Paying at the kiosk with a phone

Questions? help@graphx.com